Legal
NightLuck Privacy Policy
How we collect, use and protect your information when you play with us in the UK.
What our NightLuck privacy policy covers
This NightLuck privacy policy explains what personal information we gather, why we gather it and how long we keep it. It applies to every visitor to our site, whether you are browsing our game pages or hold an active account with us. We want the way we handle your details to be easy to understand, not buried in dense legal wording.
We collect information you give us directly, such as your name, date of birth, address and contact details, when you register or get in touch with our team. We also gather information generated as you use our site, including technical data about the device and browser you play on. Some of this supports our know-your-customer checks, which help confirm that every account belongs to a genuine adult player.
Why we process your data
We rely on your information to run your account, process deposits and withdrawals, and keep our games working properly on screen. Where the law requires it, we use the same data for identity checks before a withdrawal is released. We may also use contact details to send service messages, and only use them for marketing where you have agreed to that separately.
Keeping accurate records lets our support team help you faster when something needs looking into. If you ever want to know more about how a specific bonus affects your account, our promotions page explains how those offers work in practice.
How we store and protect information
We hold personal data on secured systems and limit staff access to those who need it to do their job. Industry-standard safeguards are used to reduce the risk of unauthorised access, loss or misuse of your details. We keep information only for as long as it is needed for the purpose it was collected, or as long as the law requires.
Where we share data with trusted partners who help us run payments, security checks or customer support, we expect them to protect it to the same standard. We do not sell personal information to third parties for their own marketing purposes.
Read more in our FAQYour rights over your own data
Under UK data protection law, you have the right to ask what information we hold about you and to request a copy of it. You can also ask us to correct inaccurate details or, in some circumstances, to delete information we no longer need. Where processing depends on your consent, such as marketing messages, you can withdraw that consent at any time.
If you want to exercise any of these rights, our support team is the first point of contact and will guide you through the process. Account verification may be required before we act on a request, simply to confirm it genuinely comes from you.
Cookies and similar technologies
Our site uses cookies to remember your preferences, keep you signed in and understand how our pages are used. Full detail on the specific cookies we set and how to manage them sits on our separate cookie policy page, which this policy does not repeat. You can control cookies through your browser settings at any time, though some features may work less smoothly if you switch them off.
Responsible use of your information
We take the protection of personal and financial information seriously because trust is the foundation of everything we offer. Our approach sits alongside the wider responsible gambling tools described on our responsible gambling page, which covers account controls in more depth. If you are ever unsure how a feature affecting your account works, our faq page is a good place to check before contacting support directly.
We review our practices regularly to keep pace with changes in the law and in how our site operates. Where this policy changes in a meaningful way, we will make the updated version available here so you can see what has changed.
Never share your password or one-time codes with anyone, including people claiming to represent our support team. We will never ask for your full password by email or phone.